Hello David

My name is Rola Yassine a loyal customer to your travel company ; I was introduced to your agency at an event and was more than thrilled to work with your exceptional employees especially Mrs Suzanne El Tibi to book few trips and family vacations ; i have insisted to get your email to kindly thank Suzanne El Tibi and highlight her efforts of providing pristine customer focused services and truly going above and beyond to make me and my family enjoy exceptional Travel services and booking 4 vacations to great destinations ; her patience , excellent follow up ; elegant communications and passion to deliver exceptional customer experience and respecting our choices is truly out of this world ! Her intent to help is beyond appreciated ; i would like to share the most recent trip she booked for us to Greece and due to our work demands we had to reschedule it last minute ; she changed our flights with positivity and never ever showed any frustration with any changes we requested ; she made things seem seamless and also ensured we got the best of price and change fees ; the trip included several islands and the choice of hotels and transfers and venues and excursion recommended by Suzanne made it one of the best dream family vacation that we ever had !

We are deeply ingratiated by her first class customer service ; her tireless work ethics ; her knowledge is unparalleled ; her travel advises where right on ; she is a lady who never sleeps ; defying time zones and answering 24/7 even on her own time and vacations !!!

She even went above and beyond to spoil us with a unique check-in service and always got us the best comfortable seats that no other company ever treated us with which we found so exceptional !

While we were on the other side of the globe in a foreign country Suzanne made us feel supported all the time ; she was a text away ! because of Suzanne we will continue to be loyal customers to your honorable company due to her genuine , passion for her customers and top class work ethics and elite communication skills and leadership ; i unreservedly recommend her exceptional services to all our friends and family and we cannot wait to book a cruise and vacation with her very soon ! she made our life happier and enabled us to create family memories that we will cherish for a long time ! Thank You is never enough ! She deserves all the recognition ,hope she gets Awards of excellence and most prestigious thank you to you David for hiring such valuable employees

In appreciation,
Rola Yassine
Innovative Medicines
Key Account Manager immunology

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